Our Policies

  • Terms of Service for Rising & Moon:

    Effective Date: 06/11/2024

    Last updated: 03/03/2026

    Welcome to Rising & Moon! These Terms of Service ("Terms") govern your use of our website and the purchase of any products & services, including the Vision to Reality online course. By accessing our website and making a purchase, you agree to comply with and be bound by these Terms. Please read them carefully.

    1. General Information

    By using our website or purchasing any products or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase products.

    2. Eligibility

    By using our website and purchasing products, you confirm that:

    • You are at least 18 years old or have the legal capacity to enter into binding agreements.

    • You are providing accurate, complete, and current information during the purchase process.

    3. Purchases and Payment

    When purchasing any product or service, including the Vision to Reality online course, you agree to provide accurate and complete payment information. All payments are securely processed through third-party payment gateways (e.g., PayPal, Stripe), and you are responsible for ensuring your payment details are up to date.

    Pricing

    • All prices on the website are listed in Pounds Sterling (£/GBP) and are subject to change without notice.

    • We reserve the right to modify or discontinue any product at any time without prior notice.

    4. Subscription Terms

    If you purchase a subscription product (including any monthly snail mail subscription):

    Automatic Renewal

    Subscriptions automatically renew on a recurring monthly basis unless cancelled prior to the renewal date.

    By purchasing a subscription, you authorise us to charge your payment method on a recurring basis.

    Billing

    • Billing occurs monthly on the date of initial purchase (unless otherwise stated at checkout).

    • Prices are listed in Pounds Sterling (£/GBP).

    • You are responsible for ensuring your payment details remain current.

    If payment fails, we reserve the right to:

    • Retry billing

    • Suspend your subscription

    • Cancel your subscription

    Cancellation

    You may cancel your subscription at any time by:

    Cancellations must be submitted before your next billing date to avoid being charged for the following cycle.

    No partial refunds are issued for mid-cycle cancellations.

    5. Shipping & Delivery (Physical Products)

    For physical subscription products:

    • Delivery timeframes are estimates only.

    • We are not responsible for postal delays, customs delays, or carrier disruptions.

    • You are responsible for providing an accurate shipping address.

    • We are not liable for lost or stolen packages once confirmed delivered by the postal carrier. However, if this does occur please do contact us.

    International customers are responsible for any customs duties or import taxes.

    6. Intellectual Property

    All materials on our website, and other content provided in our products, services & theVision to Reality online course, is owned by Rising & Moon or our licensors and is protected by copyright, trademark, and other intellectual property laws.

    • Licence: When purchasing, you are granted a non-transferable, non-exclusive licence to access and use the course materials for personal, non-commercial purposes only.

    • Restrictions: You may not share, copy, reproduce, modify, edit, create derivative works from, alter, distribute, or sell the course content or any other intellectual property from the website without our express written permission.

    7. No Refunds or Returns

    As outlined in our Return Policy, all sales of digital products, including theVision to Reality online course, are final. Due to the nature of online courses and immediate access to intellectual property, no refunds or returns are offered.

    Please review the course details thoroughly before purchasing, as all sales are considered final upon completion of the transaction.

    8. User Accounts

    To access certain features of the website, such as purchasing the Vision to Reality online course, you may be required to create an account.

    • Account Responsibility: You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

    • Account Termination: We reserve the right to suspend or terminate your account if we suspect fraudulent or abusive behaviour, or if you breach these Terms.

    When you subscribe and purchase a membership or create a customer account on this website, we collect personal information from you to enable your member sites access. We may collect information like your:

    • Billing and shipping address

    • Details relating to your subscription

    • Email address

    • Name

    • Phone number

    We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.

    As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

    9. User Conduct

    By using our website, you agree not to engage in any of the following:

    • Violating any applicable local, national, or international laws and regulations.

    • Attempting to gain unauthorised access to the website or any systems associated with it.

    • Uploading or transmitting viruses, malware, or any other harmful code.

    • Harassing, abusing, or harming other users of the website.

    • Using the website for commercial purposes without our express consent.

    We reserve the right to take legal action or block access if these terms are violated.

    10. Privacy Policy

    Your personal information is protected under our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.

    11. Limitation of Liability

    Rising & Moon is not liable for any indirect, incidental, or consequential damages arising from your use of the website, your purchase of any products, or your inability to use any purchased materials, including the Vision to Reality online course.

    Our total liability, in any case, shall not exceed the total purchase amount of the product.

    12. Disclaimers and Warranties

    Our products and services, including the Vision to Reality online course, are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of the content provided.

    We make no guarantee of any kind regarding the potential income or results that can be generated through the use of our Vision to Reality online course, products, services or website. Client testimonials are provided for reference; however, please remember that past results do not guarantee or predict your own outcomes.

    13. Changes to Terms

    Rising & Moon reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website and any products or services constitutes acceptance of any revised Terms.

    14. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of England. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in England.

    15. Contact Information

    If you have any questions or concerns about these Terms, please contact us at:

    Rising & Moon
    Email: hello@risingandmoon.com

    By using our website and purchasing products, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing Rising & Moon!

  • Privacy Policy for Rising & Moon:

    Effective Date: 06/11/2024

    Last updated: 03/03/2026

    Introduction

    At Rising & Moon, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when purchasing the Vision to Reality online course and interacting with our store.

    By purchasing from us or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please do not proceed with any transactions.

    1. Data Controller

    Rising & Moon is the data controller responsible for your personal data. If you have questions about how your data is handled, please contact:

    Rising & Moon
    Email: hello@risingandmoon.com

    2. Legal Basis for Processing (UK GDPR)

    Under UK data protection law, we rely on the following lawful bases to process your personal data:

    • Contract: To process payments, deliver digital products, and fulfil physical subscription orders.

    • Legal Obligation: To comply with tax, accounting, and regulatory requirements.

    • Legitimate Interests: To improve our website, prevent fraud, ensure platform security, and analyse usage trends.

    • Consent: Where you have opted in to receive marketing communications. You may withdraw consent at any time.

    3. Information We Collect

    When you make a purchase, we may collect the following personal information:

    • Personal Identification Information: Name, email address, billing and shipping address, phone number.

    • Payment Information: Credit/debit card details or other payment method information, processed securely by third-party payment gateways (we do not store your financial details).

    • Account Details: If you create an account with us, your username and password.

    • Purchase History: Information about the courses or products you’ve purchased from us.

    • Communications: Information you provide when contacting customer support, surveys, or engaging with us through emails or social media.

    We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

    As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

    4. How We Use Your Information

    The information we collect is used in the following ways:

    • To Process Purchases: We use your personal and payment information to process and fulfil your course orders.

    • Customer Support: To provide customer support, respond to inquiries, and resolve issues.

    • Course Access: To grant you access to the online course materials.

    • Improvement and Personalisation: To improve our website, course content, and services. We may use your data to personalise your experience.

    • Marketing Communications: With your consent, we may send you promotional emails about new products, services, or updates related to Rising & Moon. You may opt-out of these communications at any time.

    • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

    5. How We Protect Your Information

    We implement various security measures to protect your personal information. These include encryption technologies, secure payment processors, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

    6. Third-Party Services

    We may share your personal information with trusted third parties to facilitate payments, website hosting, email marketing, or course delivery. These third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

    Examples include:

    • Payment Processors: We use secure third-party services (e.g., PayPal, Stripe) to process payments. They are responsible for ensuring your payment information is secure, and you can find their privacy policies here:

    - PayPal: https://www.paypal.com/uk/legalhub/privacy-full

    - Stripe: https://stripe.com/gb/privacy

    • Email Service Providers: We may use email platforms for communication and marketing purposes.

    We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

    7. Your Rights

    You have the following rights regarding your personal information:

    • Access: Request a copy of the information we have collected about you.

    • Correction: Request corrections to inaccurate or incomplete data.

    • Deletion: Request the deletion of your personal data, subject to certain exceptions required by law.

    • Opt-Out: Unsubscribe from marketing communications at any time by using the “unsubscribe” link provided in our emails or contacting us directly.

    To exercise any of these rights, please contact us at hello@risingandmoon.com.

    You also have the right to:

    • Restrict processing of your data

    • Object to certain processing activities

    • Request data portability

    • Withdraw consent at any time

    You have the right to lodge a complaint with the
    Information Commissioner's Office
    if you believe your data has been handled unlawfully.

    8. International Data Transfers

    Some of our service providers (including payment processors and hosting providers) may process personal data outside the United Kingdom.

    Where this occurs, we ensure appropriate safeguards are in place, such as:

    • Transfers to countries deemed to provide adequate protection, or

    • Standard Contractual Clauses approved under UK data protection law.

    9. Subscription Fulfilment

    If you purchase a physical subscription product, we use your name and shipping address to fulfil and deliver your subscription. This information may be shared with postal carriers and fulfilment providers for delivery purposes.

    You are responsible for ensuring your shipping details are accurate and up to date.

    10. Analytics, Cookies and Tracking Technologies

    This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device

    • Web pages you visited prior to coming to this website

    • Your IP address

    This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

    We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

    Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control the use of cookies through your browser settings, but disabling cookies may affect your experience on our site.

    11. Data Retention

    We retain personal data only as long as necessary for the purposes outlined in this policy.

    • Purchase and financial records are retained for up to 6–7 years to comply with UK tax and accounting obligations.

    • Marketing data is retained until you withdraw consent.

    • Account data is retained while your account is active and for a reasonable period thereafter for legal or administrative purposes.

    12. Children’s Privacy

    Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

    13. Automated Decision-Making

    We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

    14. Updates to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review the policy regularly.

    15. Contact Us

    If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

    Rising & Moon
    Email: hello@risingandmoon.com

    By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Rising & Moon with your personal information!

  • Return Policy for Rising & Moon - products, services & Vision to Reality Online Course:

    Effective Date: 06/11/2024

    Last updated: 03/03/2026

    At Rising & Moon, we are committed to delivering valuable, high-quality content through our products, services & Vision to Reality online course. To ensure clarity and transparency, we have outlined our return policy below for customers purchasing this course.

    1. Digital Products & Online Courses (Including Vision To Reality)

    No Refunds After Access Is Granted.

    Due to the nature of digital products and online courses, all sales are final once access has been provided.

    Upon purchase, you receive immediate access to digital content. By completing your purchase, you:

    • Expressly consent to immediate access to digital content, and

    • Acknowledge that you lose your statutory 14-day cooling-off right once access begins.

    In accordance with UK consumer law governing digital content, refunds are not available after access has been granted.

    Course Access and Digital Product Delivery

    After completing your purchase, you will receive immediate access to the Vision to Reality online course.

    Please ensure the email address you provide during checkout is correct, as course access details will be sent to that address. If you do not receive access to the course after purchase, please contact us promptly at hello@risingandmoon.com.

    To download digital product files, use the link in the email to access. Keep in mind that links expire after 24 hours. If you try to access them afterwards, a new email will be sent to you.

    Technical Issues

    If you experience technical difficulties accessing purchased materials, please contact:

    hello@risingandmoon.com

    We will make reasonable efforts to resolve genuine access issues.

    2. Monthly Subscription Products (Physical Mail)

    Subscription Cancellation:

    Subscriptions renew automatically unless cancelled.

    You may cancel your subscription at any time by:

    To avoid being charged for the next cycle, cancellation must be submitted before your next billing date.

    Cancellations take effect for future billing cycles only.

    We do not offer partial refunds for mid-cycle cancellations.

    Dispatch & No Refunds After Processing

    Once a subscription item has been processed for dispatch, it cannot be cancelled or refunded.

    Due to the personalised and recurring nature of subscription fulfilment, all processed shipments are final.

    Incorrect Address

    Customers are responsible for providing accurate and up-to-date shipping details.

    We are not responsible for:

    • Items lost due to incorrect addresses

    • Failure to update address before dispatch

    If an item is returned to us due to incorrect details, reshipping fees may apply.

    Lost or Damaged Items

    If your item arrives damaged, please contact us within 7 days of delivery with photographic evidence.

    If an item is confirmed lost in transit, we may, at our discretion:

    • Offer a replacement (subject to availability), or

    • Offer a partial or full refund.

    We are not responsible for items marked as delivered by the postal carrier.

    3. Cooling-Off Rights (Physical Goods Only)

    Under UK distance selling regulations, you may have the right to cancel a physical goods purchase within 14 days of receipt.

    However, this right does not apply to:

    • Digital content once accessed

    • Subscription items that have already been dispatched

    • Personalised or made-to-order items

    To exercise your cancellation rights for eligible physical goods, contact us within 14 days of receipt.

    Returned items must be:

    • Unused

    • In original condition

    • Returned at your own cost

    Refunds will be processed within 14 days of receiving returned goods.

    4. Exceptional Circumstances

    We understand that exceptional circumstances may arise. In the case of technical issues preventing access to the course materials or other extraordinary situations, please contact our support team at hello@risingandmoon.com for assistance. We are committed to resolving any issues related to access.

    5. Chargebacks & Payment Disputes

    If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to:

    • Suspend access to digital products

    • Cancel subscriptions

    • Recover reasonable administrative costs incurred

    We encourage customers to contact us directly so we can resolve concerns promptly and fairly.

    6. Contact Us

    If you have any questions about this policy or need further assistance, please reach out to us:

    Rising & Moon
    Email: hello@risingandmoon.com

    By purchasing our products, services or the Vision to Reality online course, you agree to this Return Policy. Please make sure you have reviewed the course information carefully before completing your purchase.